Dispatcher

We are seeking a highly organized and customer-focused HVAC Dispatcher to coordinate daily service operations, schedule technicians, and ensure timely response to customer service requests. This role is essential to maintaining efficient field operations, supporting technicians, and delivering excellent customer service. The ideal candidate has strong communication skills, dispatching or scheduling experience, and the ability to thrive in a fast-paced service environment.

Key Responsibilities

• Schedule and dispatch HVAC technicians for service calls, maintenance appointments, and emergency requests
• Monitor technician routes and adjust schedules as needed to maximize efficiency and response times
• Serve as the primary point of contact for customers regarding appointment confirmations, updates, and service inquiries
• Communicate with technicians throughout the day to provide job details, schedule changes, and customer information
• Prioritize urgent service calls and coordinate same-day or emergency dispatching
• Enter and maintain accurate customer, service, and job data in the dispatching or CRM system
• Verify completed work orders and ensure all necessary documentation is recorded
• Coordinate with parts, service, and installation teams to support job completion
• Follow up with customers to confirm service satisfaction and resolve scheduling concerns
• Support invoicing, service agreement tracking, and general administrative functions as needed

Qualifications:

Qualifications

• 2+ years of dispatching, scheduling, customer service, or administrative experience, preferably in HVAC, plumbing, electrical, or other service-based industries
• Strong organizational and multitasking skills
• Excellent verbal and written communication abilities
• Ability to work effectively in a fast-paced, high-volume environment
• Proficiency with Microsoft Office and dispatching/service management software
• Strong problem-solving skills and attention to detail
• High school diploma or equivalent required; additional administrative or technical training is a plus

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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