Patient Admin Specialist (PAS)

We are looking for a Patient Administrative Specialist to join our team in Redwood City, California. In this role, you will manage patient registration and provide administrative support for an outpatient clinical setting. As part of this long-term contract position, you will play a key role in ensuring smooth daily operations while delivering excellent service to patients and providers.

Responsibilities:

• Oversee patient check-in and check-out processes at the front desk, ensuring a welcoming and organized experience.

• Greet and assist patients with questions regarding appointments, payments, and schedules.

• Coordinate with healthcare providers to manage scheduling preferences and respond promptly to urgent patient needs.

• Utilize reference materials and tools to provide support to both doctors and patients.

• Perform administrative tasks such as maintaining directories, processing internal forms, and managing clinic documentation.

• Respond to non-clinical inquiries and escalate issues as needed for resolution.

• Handle and distribute faxes, mail, and other clinic-specific communications efficiently.

• Ensure compliance with organizational and departmental service standards.

• Support surgery scheduling and coordination for new patients.

• Use electronic medical records systems to document and update patient information accurately.

Qualifications:

• High school diploma or equivalent education.

• Familiarity with medical terminology and clinical operations.

• Proficiency in using computer systems, including Windows-based office software and electronic medical records (EMR).

• Strong communication skills, both written and verbal, tailored to diverse audiences.

• Proven ability to deliver excellent customer service and manage multiple tasks effectively.

• Experience with scheduling, payment processing, and database management.

• Capacity to remain calm and attentive to detail in high-pressure situations.

• Knowledge of multi-line phone systems and CRM tools.

Compensation

About Us

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