Operations Trainer

Maps Credit Union

Description:

Maps Credit Union seeks an Operations Trainer to join our Learning & Development team. Reporting to the Manager of Learning & Development, the Operations Trainer primarily provides financial services-related training and support to Credit Union and branch staff by utilizing a blend of classroom, virtual, e-learning, and one-on-one training. Additionally, this position leads systems training, conducts needs assessments and skills evaluations, and supports company-wide Learning & Development initiatives. The Operations Trainer serves over fourteen branches, and flexibility to deliver training onsite as needed is essential. The ideal candidate for this role is personable, a team player, coachable, and comfortable presenting trainings in front of large groups of employees.

The Operations Trainer will:

• Collaborate with the Learning and Development team, managers, and Credit Union staff to provide essential operational training and support to all employees.
• Play a key role in planning and implementing the Credit Union’s employee and member education and training programs, ensuring they align with the organization’s strategic goals and service quality standards.
• Maintain a commitment to continuous learning, staying current in all assigned training areas, and acting as a Subject Matter Expert (SME) in branch/teller best-practices.
• Conduct needs assessments to determine skill gaps and focus areas and ensure training initiatives are met.
• Develop and deliver training programs, including blended learning, to ensure staff are up-to-date on operational procedures and policies.
• Assist in designing and editing training manuals, related materials, training classes, and training procedures.
• Host “train-the-trainer” sessions for internal subject matter experts.
• Track trainees' progress through routine tests, observation, and feedback from managers and/or designated mentors; evaluate the effectiveness of the current training.
• Provide timely feedback to managers on employee progress and offer performance coaching and feedback.
• Serve as a role model for upholding the organization's core values and professional behavior.
• Actively participate in the decision-making process that shapes the Credit Union’s future, fostering and advancing the organization’s culture and goals.
• Help identify and document learning and process standards for the required learning programs and maintain consistency, sustainability, and compliance.
• Perform other job-related duties as required.

Requirements:

Knowledge, Skills, and Abilities:

• Advanced interpersonal skills to foster relationships and successfully motivate, influence, and train others.
• Exceptional oral and written communication skills; ability to communicate effectively and project a professional image.
• Strong training and presentation skills, with the ability to tailor training to different learning styles.
• Ability to foster and promote a positive attitude toward a sales and service culture that achieves Credit Union sales goals.
• Accurate typing/keyboarding skills; intermediate computer skills, including the use of word processing, spreadsheet, and presentation software applications, e-mail, and departmental-specific software.
• Ability to remain flexible in order to adapt to changes in the work environment.
• Ability to maintain a positive attitude; encouraging and supporting positive employee, member, and vendor interactions.

Qualifications:

1. Minimum of two years of operational training experience.
2. Demonstrated experience using adult learning principles and traditional and modern training methods (mentoring, facilitation, team building, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations, etc.).
3. A two-year college degree in business, economics, banking training, or equivalent completion of a specialized course of study at a business or trade school, or any equivalent course of study combined with equivalent experience.
4. Financial institution experience is preferred.
5. Must be bondable.

Work Schedule: Monday - Friday, business hours. 

This position is eligible for a hybrid work schedule (2 days remote and 3 days onsite) after successful completion of a 90-day probationary period.

Starting Exempt Salary: $61,339 - $68,155 per year, depending on relevant experience.

To show our appreciation to employees, we offer:

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Employer-paid Life Insurance
• Employer-paid Short-Term and Long-Term Disability Insurance
• 401(k) retirement plan with employer matching
• Generous paid time off, starting at 12 hours per month
• 10 paid holidays per year
• Employee Assistance Program
• Student loan paydown program
• Employee loan discount program
• Wellness incentives

Why employees are proud to work here:

• We offer paid volunteer time
• We provide financial education for youth and adults
• We provide grants to teachers in the valley
• We offer scholarships for local high school seniors headed to college

About Maps:

Located in the heart of the beautiful Willamette Valley, Oregon, Maps Credit Union offers a wide variety of services to over 87,000 members at 14 branch locations and supports over 380 employees. More than anything else, we believe in lifelong learning—not only about money and finances but in all areas of life. Our focus on lifelong learning is a result of our proud history as an educators’ credit union, dating back to our start in 1935. We passionately believe that the best way to navigate life’s great adventure is to do it together.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Equal employment opportunity, including veterans and individuals with disabilities.

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