Customer Service Representative

We are looking for a Customer Service Representative to support a busy service team in New Hampshire. This Long-term Contract opportunity is ideal for someone who enjoys assisting customers, managing order information, and handling a high volume of calls with accuracy. The person in this role will serve as a key point of contact for customers while helping ensure timely responses and efficient service.

Responsibilities:
• Respond to incoming customer calls and provide clear, courteous assistance for questions, concerns, and service needs.
• Enter customer orders and update account details accurately within company systems.
• Manage both inbound and outbound phone communication to support follow-up, issue resolution, and service coordination.
• Deliver a positive customer experience by addressing requests promptly and maintaining a detail-oriented approach throughout each interaction.
• Document conversations, order activity, and service updates thoroughly to maintain accurate records.
• Work with internal teams to escalate complex issues and help drive timely solutions for customers.
• Use CRM tools, including Salesforce when applicable, to track customer interactions and support case management.

Qualifications:

• Prior experience in a call center or customer-facing support role.
• Strong ability to handle inbound customer calls in a fast-paced environment.
• Experience with order entry and maintaining accurate data records.
• Comfortable making outbound calls for follow-up and customer support purposes.
• Excellent verbal communication skills and a detail-oriented, service-oriented approach.
• Ability to manage multiple tasks efficiently while maintaining attention to detail.
• Familiarity with CRM platforms; Salesforce experience is preferred.

Compensation

$20.00-$22.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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