Inside Sales Manager
We are seeking a driven and hands-on Inside Sales Manager to build, lead, and scale a high-performing inside sales team. This role offers a unique opportunity to create structure within an established organization—developing processes, driving accountability, and delivering measurable growth across plumbing, HVAC, and appliance product lines.
You’ll partner closely with outside sales, branch leadership, and operations to improve efficiency, increase quote conversion, and strengthen customer relationships.
Key Responsibilities
Team Leadership & Development
- Recruit, hire, and onboard inside sales team members
- Set clear activity goals and performance expectations
- Coach, mentor, and develop team members to maximize performance
- Build a culture focused on accountability, execution, and continuous improvement
Sales Growth & Execution
- Drive revenue growth across existing, inactive, and new accounts
- Develop outbound calling strategies to uncover new opportunities
- Increase quote volume, speed, and conversion rates
- Promote upselling and cross-selling across product lines
Sales Partnership
- Collaborate closely with outside sales to support account management
- Assist with quoting, order follow-up, and customer communication
- Improve responsiveness and overall customer experience
Process & Performance Management
- Standardize workflows for quoting, follow-up, and pipeline management
- Track and manage KPIs, dashboards, and team performance
- Drive CRM utilization and process consistency
- Maintain pricing discipline and support margin optimization
Customer Experience
- Ensure timely, accurate, and professional communication
- Build strong relationships with contractors and trade partners
- Resolve issues quickly with a service-oriented approach
Qualifications:
- 5+ years of sales experience in plumbing, HVAC, appliances, or distribution
- 2+ years of leadership or team management experience
- Strong understanding of contractor and trade sales cycles
- Experience with quoting, pricing, and margin management
- Proven ability to lead teams and drive revenue growth
Compensation
$80,000.00-$130,000.00 YearlyAbout Us
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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