Order Entry Customer Service

We are looking for a detail-oriented Order Entry Customer Service specialist to join a growing team in Maryland. This contract opportunity with potential for a long-term role is ideal for someone who enjoys balancing customer support, order processing, and operational coordination in a busy onsite environment. The person in this role will help ensure orders, deliveries, and customer communications are handled accurately while working closely with multiple internal departments. This position offers the chance to build long-term career growth with a stable organization.

Responsibilities:
• Process customer orders accurately in an Oracle-based system while verifying pricing, purchase order details, and related data.
• Prepare and pull items for customer pickup, maintaining speed and accuracy throughout the order fulfillment process.
• Coordinate delivery schedules and organize next-day routing to support efficient driver dispatch.
• Follow up with customers regarding shipments, delivery status, and overall satisfaction to provide dependable service.
• Work collaboratively with warehouse, shipping, logistics, production, sales, and credit teams to keep operations running smoothly.
• Strengthen customer relationships by identifying opportunities to support repeat business and expand account activity.
• Respond to customer inquiries by phone and email with professionalism, urgency, and attention to detail.
• Assist with physical order handling as needed, including lifting items up to 25 pounds safely.

Qualifications:

• At least 2 years of experience in customer service, order entry, or operations support within a fast-paced setting.
• Ability to manage multiple priorities effectively while adapting to changing daily demands.
• Strong accuracy and attention to detail, especially when handling orders, pricing, and customer information.
• Experience working with order management, CRM, or Oracle-based systems is preferred.
• Confidence communicating with customers and internal teams through phone, email, and in-person interactions.
• Background in a warehouse-connected or logistics-supported environment is preferred.
• Comfortable contributing to a team-focused workplace while also taking ownership of individual responsibilities.

Compensation

$20.90-$24.20 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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