Account Manager

We are looking for a proactive Account Manager to support customer relationships and day-to-day service operations for a growing team. This contract position with potential for a permanent role is ideal for someone who can balance client support, cross-functional coordination, and problem-solving in a fast-paced business-to-business environment. The person in this role will work closely with sales, supply chain, and finance to help deliver a reliable customer experience and maintain strong account performance.

Responsibilities:
• Oversee assigned accounts to help maintain strong service levels, operational accuracy, and consistent follow-through on customer needs.
• Respond to client questions and requests with professionalism, urgency, and clear communication to support a positive customer experience.
• Coordinate customer specifications and order-related details in alignment with established sales and operations guidelines.
• Partner with supply chain teams to track product availability and support on-time delivery expectations for customers.
• Collaborate with sales throughout the account lifecycle, including onboarding, relationship support, retention efforts, and performance follow-up.
• Prepare reports, spreadsheets, and account analyses to help monitor activity, identify trends, and support business decisions.
• Work with accounting and finance teams to help facilitate timely handling of claims and assist with customer credit setup when needed.
• Investigate service concerns, order issues, and customer complaints, then drive practical solutions that improve ongoing account management.
• Contribute to a team-oriented environment by promoting responsiveness, accountability, and high-quality client service across departments.
• Document client service practices and report any concerns related to product safety or quality while supporting completion of the full service cycle.

Qualifications:

• Experience in account management, customer service, or client support within a B2B environment.
• Ability to build strong relationships with customers and internal teams across sales, operations, supply chain, and finance.
• Background handling inbound inquiries, resolving service issues, and managing multiple priorities with accuracy.
• Strong communication skills with the ability to provide clear updates, gather customer requirements, and support issue resolution.
• Proficiency in preparing reports, spreadsheets, and account-related analysis to support daily operations.
• Understanding of inside sales or sales support processes, including customer onboarding, retention, and account follow-up.
• Organized and solution-oriented approach with the ability to act quickly in a deadline-driven setting.

Compensation

$24.70-$28.60 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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