Customer Service Representative

We are looking for a Customer Service Representative to join our team in Louisville, Kentucky on a Contract basis. In this role, you will serve as a key point of contact for customers by handling order-related requests, providing timely updates, and helping ensure a smooth service experience. This position is well suited for someone who communicates clearly, stays organized in a fast-paced setting, and works effectively with both customers and internal teams.

Responsibilities:
• Process customer purchase requests accurately and keep order information current within company systems.
• Respond to customer inquiries by sharing confirmations, shipping progress, and expected delivery details in a timely manner.
• Partner with warehouse and logistics personnel to help ensure orders are prepared and delivered correctly and on schedule.
• Address service concerns with professionalism, working toward prompt and effective resolution of issues or complaints.
• Maintain organized customer account records and update contact or account details as needed.
• Provide internal teams with customer-related data and supporting documentation to assist day-to-day operations.
• Recognize repeated service challenges or workflow gaps and share improvement ideas with management.
• Follow established company guidelines related to safety, service quality, and operational compliance at all times.

Qualifications:

• Previous experience in customer service, call center support, or a similar client-facing role.
• Ability to perform accurate order entry and manage detailed information with a high level of precision.
• Comfortable handling inbound calls and responding to customer questions in a courteous and attentive manner.
• Experience supporting customers through both inbound and outbound communication channels.
• Strong verbal and written communication skills with a customer-focused approach.
• Ability to coordinate effectively with cross-functional teams to support timely service and order completion.
• Solid organizational skills and the ability to manage multiple tasks in a fast-paced environment.

Compensation

$20.00-$23.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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