Customer Service Representative

We are looking for a Customer Service Representative for a Contract position based in San Francisco, California. In this role, you will engage directly with business owners through a high volume of conversations, uncover meaningful trends, and turn those insights into clear documentation that supports service quality and AI-driven process improvement. This opportunity is ideal for someone who communicates with confidence, stays composed in fast-moving environments, and enjoys blending customer interaction with analytical thinking.

Responsibilities:
• Handle a steady stream of inbound and outbound conversations with business owners, gathering accurate information while maintaining a detail-focused and calm customer experience.
• Ask thoughtful questions that uncover customer needs, surface relevant business details, and support strong performance against service and outreach goals.
• Recognize recurring themes, unusual situations, and service gaps across calls, then organize findings into structured notes that can inform operational decisions.
• Classify call outcomes, edge cases, and customer scenarios in a consistent way so teams can use the information for training data and process refinement.
• Review AI-assisted or automated call interactions, identify where responses fall short of real-world expectations, and document corrective feedback for improvement.
• Partner with sales, operations, and engineering teams to share frontline insights that influence workflow enhancements and future automation priorities.
• Create clear reference materials, call guidance, and knowledge resources based on firsthand customer interactions to improve consistency across the team.
• Support a fast-paced service and sales environment by balancing customer de-escalation, accurate data capture, and KPI-focused call handling.
• Perform order entry and related follow-up tasks as needed to ensure customer information is complete and properly recorded.

Qualifications:

• Experience in call center customer service, customer support, or a similar phone-based role involving frequent inbound and outbound communication.
• Ability to manage high call volume while staying attentive to detail, organized, and customer-focused.
• Strong communication skills with the confidence to speak with business owners, guide conversations, and handle challenging interactions professionally.
• Demonstrated skill in de-escalating concerns, identifying customer needs, and maintaining composure in a fast-paced setting.
• Comfort using sound judgment to spot patterns, distinguish routine issues from exceptions, and document findings clearly.
• Familiarity with order entry, call documentation, and basic tracking of performance metrics or service KPIs.
• Interest in learning new systems, adapting to evolving processes, and contributing feedback that improves customer-facing operations.

Compensation

$19.00-$19.00 Hourly

About Us

TalentMatch^®

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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