Customer Service Representative

We are looking for a Customer Service Representative to support a non-profit organization in Fort Atkinson, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, handling high-volume phone interactions, and keeping order information accurate. The person in this role will serve as a key point of contact for inquiries, provide timely assistance, and help ensure a positive service experience with every interaction.

**ON SITE ONLY**

Responsibilities:

• Respond to incoming customer calls with professionalism, empathy, and clear communication.

• Assist callers with questions, concerns, and service requests while providing accurate information and appropriate next steps.

• Enter and update order details carefully in the system to maintain complete and accurate records.

• Place outbound calls as needed to follow up on requests, confirm information, or resolve outstanding issues.

• Document customer interactions thoroughly to support service continuity and reporting needs.

• Handle a steady volume of call center activity while meeting quality and responsiveness expectations.

• Work with internal teams to address customer needs, escalate complex issues, and support efficient resolution.

Qualifications:

• Prior experience in a call center or customer service environment.
• Ability to manage inbound calls effectively while maintaining a courteous and solutions-focused approach.
• Experience with order entry and maintaining accurate customer records.
• Strong verbal communication skills and the ability to listen actively to customer concerns.
• Comfortable making outbound calls for follow-up, clarification, or issue resolution.
• Good organizational skills with attention to detail and accuracy.
• Ability to work reliably in a fast-paced support setting and adapt to changing priorities.

Compensation

$19.00-$19.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.