Medical Front Desk Specialist

We are looking for a Hmong Bilingual Medical Front Desk Specialist to support a mission-driven non-profit organization in Saint Paul, Minnesota. This contract opportunity with permanent potential is ideal for someone who can balance front desk coordination, client-facing service, and administrative accuracy in a busy healthcare setting. The person in this role will help keep daily operations running smoothly by managing appointments, supporting intake activities, and maintaining organized records and communications. Success in this position requires strong judgment, professionalism, and the ability to assist clients, families, and internal staff with care and efficiency.

Responsibilities:

• Welcome clients at the front desk, confirm appointments, and provide assistance in the reception area to create a positive and organized check-in experience.

• Coordinate scheduling for visits, meetings, transportation, interpreter support, and outside referrals while helping clients and guardians navigate next steps.

• Prepare intake materials, assemble client documentation, and partner with clinical staff to ensure required forms and information are completed on time.

• Provide day-to-day administrative support by managing calendars, drafting correspondence, creating basic presentation materials, and handling copying, faxing, filing, and mail processing.

• Process client copay collections in accordance with established cash-handling procedures and maintain accurate supporting documentation.

• Support referral routing by working with supervisors and program leaders to direct clients to the most appropriate services.

• Maintain timely and accurate records across databases and administrative systems in alignment with organizational procedures and compliance expectations.

• Assist staff with basic office technology troubleshooting, including common computer and printer issues, and offer practical guidance on routine system use.

• Contribute to process updates, policy-related tasks, and other special assignments by sharing ideas that improve workflow efficiency and service delivery.

Qualifications:

• Prior experience in a medical front desk, healthcare administration, or client services role with regular responsibility for scheduling and patient-facing support.

• Ability to manage high-volume data entry and maintain accurate records while handling multiple priorities in a fast-paced environment.

• Comfortable answering inbound calls, coordinating appointments, and supporting physician or provider scheduling activities.

• Working knowledge of Microsoft 365 and general office software used for correspondence, documentation, and presentations.

• Experience handling billing-related tasks, client payments, or other administrative financial processes with attention to detail.

• Strong communication and interpersonal skills, including the ability to use verbal de-escalation techniques when supporting clients and families.

• Ability to work effectively with individuals in behavioral health, mental health, or other sensitive care settings while maintaining professionalism and empathy.

• Hmong Bilingual is required

Compensation

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