Customer Service Representative

We are looking for a Customer Service Representative to support a non-profit organization in Beaver Dam, Wisconsin. This Long-term Contract position focuses on delivering attentive service to callers, handling customer inquiries with professionalism, and ensuring accurate information is captured during each interaction. The ideal candidate will be comfortable working in a call center environment, managing a steady volume of inbound and outbound communication, and completing order-related tasks with care and efficiency.

**ON SITE ONLY**

Responsibilities:

• Respond to incoming calls promptly and assist customers with questions, concerns, and service needs in a courteous manner.

• Place outbound calls as needed to follow up on requests, provide updates, or confirm important information.

• Enter customer orders and service details accurately while maintaining strong attention to detail.

• Document conversations, outcomes, and key account information clearly in the appropriate system.

• Resolve routine customer issues efficiently and escalate more complex matters to the appropriate team when necessary.

• Deliver a positive customer experience by listening carefully, identifying needs, and providing clear solutions.

• Manage call activity in a fast-paced environment while maintaining professionalism and service quality.

Qualifications:

• Previous experience in customer service or a call center support role.
• Ability to handle a high volume of inbound and outbound calls with professionalism.
• Experience with order entry and accurate data input.
• Strong verbal communication and active listening skills.
• Comfortable using computer systems to document customer interactions and service details.
• Ability to stay organized, manage time effectively, and multitask in a busy environment.
• Commitment to providing courteous, dependable support to a diverse customer base.

Compensation

$19.00-$19.00 Hourly

About Us

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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