Sales Assistant

We are looking for a Sales Assistant to support sales and marketing activities through strong coordination, organization, and customer service in Grand Rapids, Michigan. This Contract position plays an important role in keeping the sales office running efficiently, assisting visitors, maintaining accurate records, and helping create a positive experience for prospective and incoming residents. The ideal candidate is detail-oriented, organized, and comfortable balancing administrative tasks with event and office support.

Responsibilities:
• Welcome visitors to the sales office, respond to general questions, and connect them with the appropriate sales team members based on their needs.
• Support community tours by assisting with scheduling, preparation, and guided visits for residential and assisted living areas when requested.
• Prepare letters, reports, tracking documents, and other administrative materials for the sales leadership team and department staff.
• Enter, maintain, and review inquiry information in CRM and related sales systems to help ensure records remain accurate and up to date.
• Keep the office organized and ready for guests by managing files, promotional materials, storage areas, and supply inventory.
• Assemble and review applicant and reservation documentation to confirm required forms are complete and properly organized.
• Coordinate move-in support activities by preparing welcome materials, organizing orientation packets, and arranging hospitality assistance for new residents.
• Help plan and carry out marketing events by managing invitations, tracking responses, preparing event materials, and coordinating space setup with internal and external partners.
• Maintain marketing packets and brochures for distribution, including working with support staff or volunteers to assemble materials as needed.

Qualifications:

• Previous experience in an administrative, sales support, or customer-facing office role.
• Strong written and verbal communication skills with the ability to interact effectively with visitors, residents, and staff.
• Proficiency with CRM platforms and standard office systems for data entry, reporting, and document preparation.
• Demonstrated ability to manage multiple priorities, maintain organized records, and follow through on details.
• Comfortable handling inbound calls, visitor inquiries, and general front-office responsibilities in a detail-oriented setting.
• Experience supporting events, coordinating materials, or assisting with marketing-related activities is preferred.
• Familiarity with business tools such as Concur, Crystal Reports, ADP, or similar software is a plus.

Compensation

$18.05-$20.90 Hourly

About Us

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