Customer Service Representative

We are looking for a Customer Service Representative to support a non-profit organization in Baraboo, Wisconsin. This Long-term Contract position is ideal for someone who enjoys helping people, managing high-volume communication, and ensuring each interaction is handled with professionalism and care. The person in this role will serve as a key point of contact for incoming inquiries, process orders accurately, and deliver dependable service across phone-based customer interactions.

**ON SITE ONLY**

Responsibilities:

• Respond to incoming customer calls promptly and provide clear, courteous assistance for a wide range of service needs.

• Handle a steady volume of call center interactions while maintaining accuracy, professionalism, and a positive customer experience.

• Enter orders and update customer information in internal systems with close attention to detail.

• Resolve routine questions and concerns by gathering information, identifying needs, and providing appropriate solutions.

• Place outbound calls when needed to follow up on requests, confirm details, or support service completion.

• Document conversations, actions taken, and relevant updates to ensure complete and accurate records.

• Escalate more complex issues to the appropriate team when resolution requires additional support.

• Contribute to smooth daily operations by staying organized, meeting response expectations, and following service procedures.

Qualifications:

• Previous experience in customer service or call center support is required.
• Ability to manage inbound calls efficiently while maintaining a calm and attentive communication style.
• Experience with order entry and maintaining accurate customer records.
• Strong verbal communication skills and active listening ability.
• Comfortable handling both inbound and outbound phone interactions.
• Solid attention to detail and the ability to multitask in a fast-paced environment.
• Basic computer proficiency and confidence navigating customer service systems.

Compensation

$19.00-$19.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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