Client Success Specialist

This role is 100% on-site in Phoenix, Arizona*

We are seeking a Client Success Specialist to support users of a healthcare software platform and deliver a strong day-to-day client experience. This role is a fit for someone who enjoys helping people, solving problems, and working through product-related issues in a fast-paced support environment.

This is not a traditional IT help desk role. It is a client-facing product support position focused on helping users navigate the system, troubleshoot issues, and keep their work moving. You will support clients through inbound calls, emails, and a ticket-based workflow, with a focus on front-office and clinical-facing platform features. The right person is responsive, organized, and comfortable managing multiple support requests at once. You should be able to communicate clearly, think through problems logically, and follow issues through to resolution while creating a positive client experience.

What You’ll Do:

• Serve as a first point of contact for clients needing support with the platform through inbound calls, email, and ticket-based case management
• Help users resolve day-to-day product issues related to navigation, workflow, setup, and standard system functionality
• Troubleshoot software issues by identifying root causes, asking the right questions, and recreating problems when needed
• Support clients using front-office and clinical-related features, providing clear guidance and practical next steps
• Manage a consistent flow of support requests while staying focused on responsiveness, backlog management, and timely follow-up
• Document client issues, case activity, and troubleshooting details thoroughly in ServiceNow
• Escalate more advanced issues, bugs, or unresolved concerns to the appropriate internal teams with complete context and clear documentation
• Keep clients informed throughout the support process with professional communication, timely updates, and strong follow-through
• Share recurring issues, client feedback, and support trends with internal partners to improve service and product performance
• Contribute to internal resources and knowledge-sharing materials that help improve resolution speed and consistency across the team
• Partner with cross-functional teams to solve client issues efficiently and support an overall high-quality support experience

Why This Role Stands Out:

• Client-facing role with direct impact on user experience
• Mix of product support, troubleshooting, and relationship management
• Opportunity to work with key clients and support meaningful healthcare workflows
• Strong fit for someone who likes problem-solving, ownership, and fast-paced support work
• Visible role that helps shape client satisfaction and long-term success

Qualifications:

• Exposure to healthcare software, healthcare IT, EMR, or EHR platforms
• Familiarity with front office, scheduling, patient intake, clinical workflows, or practice operations
• Experience using ServiceNow or a similar ticketing / case management system
• Ability to troubleshoot issues tied to system behavior, configuration, workflows, or user setup
• Ability to manage high-volume of support requests while maintaining strong follow-up and service quality
• Experience documenting issues, creating knowledge base content, or contributing to internal support resources
• Comfortable working with cross-functional teams to escalate and resolve client issues efficiently

Compensation

$54,999.00-$55,000.00 Yearly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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