Help Desk Analyst I

We are looking for a Help Desk Analyst I to support daily technology needs for a logistics operation in Long Beach, California. This Long-term Contract position is ideal for someone who enjoys resolving user issues, maintaining reliable workstation performance, and delivering responsive support in a fast-paced environment. The person in this role will handle incoming service requests, troubleshoot Microsoft Windows systems, and assist employees with access and account-related concerns. Success in this position requires strong communication, practical problem-solving ability, and a customer-focused approach to technical support.

Responsibilities:
• Respond to service desk requests and provide timely assistance for hardware, software, and user access issues.
• Diagnose and resolve routine technical problems involving Microsoft Windows and Windows 10 workstations.
• Support account administration tasks in Active Directory, including password resets and user access updates.
• Document incidents, troubleshooting steps, and resolutions clearly within the ticketing system.
• Escalate more complex issues to appropriate technical teams while ensuring users receive status updates.
• Assist with workstation setup, software support, and general desktop troubleshooting for end users.
• Monitor assigned support tickets to ensure service levels are met and issues are closed accurately.
• Contribute to a positive support experience by communicating clearly and guiding users through solutions.

Qualifications:

• Experience providing front-line technical support in a help desk or service desk environment.
• Working knowledge of Active Directory for basic user account and access support.
• Hands-on experience supporting Microsoft Windows, including Windows 10 environments.
• Ability to perform basic troubleshooting for desktop, application, and user access issues.
• Familiarity with ticket management processes and documenting work within a service desk system.
• Strong verbal and written communication skills with a customer-service mindset.
• Ability to organize tasks effectively and manage multiple support requests at the same time.

Compensation

$22.16-$25.66 Hourly

About Us

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.