Customer Service Representative

We are looking for a Customer Service Representative to support a non-profit organization in Beloit, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping others, handling a steady volume of customer interactions, and ensuring requests are resolved accurately and professionally. The person in this role will serve as a key point of contact for callers while also managing order-related tasks and maintaining a high standard of service.

**ON SITE ONLY**

Responsibilities:

• Respond to incoming calls with professionalism, provide clear information, and address questions or concerns in a timely manner.

• Assist customers with order entry activities, ensuring details are entered accurately and processed efficiently.

• Deliver courteous support across call center interactions while maintaining a positive and service-focused approach.

• Handle both inbound and outbound communication as needed to confirm information, follow up on requests, or resolve outstanding issues.

• Document customer interactions and updates thoroughly to support accurate recordkeeping and service continuity.

• Identify customer needs quickly and guide each interaction toward an effective and satisfactory resolution.

• Work closely with team members and internal departments to ensure service requests and order-related matters are completed correctly.

Qualifications:

• Previous experience in customer service, call center support, or a similar client-facing environment.
• Ability to manage inbound calls efficiently while maintaining professionalism and attention to detail.
• Experience with order entry or processing transactions with a high degree of accuracy.
• Strong verbal communication skills and the ability to interact effectively with a diverse customer base.
• Comfortable handling both inbound and outbound calls as part of daily responsibilities.
• Proficiency in basic computer systems and data entry tasks.
• Ability to stay organized, prioritize multiple requests, and work effectively in a fast-paced setting.

Compensation

$19.00-$19.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.