Customer Experience Specialist

We are looking for a Customer Experience Specialist to support members and customers. This contract position with potential for a permanent opportunity plays an important role in answering benefit and eligibility questions, resolving service concerns, and helping ensure claims-related information is handled accurately and efficiently. The ideal candidate brings strong communication skills, sound judgment, and a customer-first mindset in a fast-paced environment. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements. To apply for this role, please call us at 808-531-0800.

Responsibilities:

• Assist customers through inbound and outbound calls, email, written correspondence, and walk-in interactions while delivering timely, attentive support.

• Provide clear guidance on eligibility, benefits, and claim status, helping customers understand available coverage and next steps.

• Resolve service issues thoroughly by researching concerns, documenting outcomes, and following through until completion.

• Coordinate benefit information with other insurance carriers to support accurate coverage determination and claim handling.

• Enter claim-related data and support straightforward claim review and adjudication activities up to Level 2 as needed.

• Serve as backup support for claims processing functions during periods of high volume or team coverage needs.

• Complete routine administrative work, maintain organized records, and follow established documentation standards and procedures.

• Contribute to special assignments and additional operational tasks that support customer service and claims team objectives.

Qualifications:

• High school diploma or equivalent required.

• At least 1 year of experience in customer service, clerical support, sales, or a related role.

• Ability to answer phones and provide excellent customer service.

• Previous success in a high-volume call center or fast-paced service environment is preferred.

• Working knowledge of Microsoft Office and other basic office applications, including word processing and spreadsheets.

• Ability to manage multiple priorities with strong attention to detail and consistent accuracy.

• Strong verbal and written communication skills with the ability to interact effectively with customers, staff, and external partners.

• Experience handling sensitive information with professionalism and confidentiality while following applicable regulations.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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