Technology & Data Improvement Manager

POSITION SUMMARY:

This role is designed to help Sunrise Medical’s North America business accelerate value creation through the strategic use of technology, data, analytics, and process optimization. The successful candidate will initially lead a high-impact reporting transformation initiative, replacing fragmented and labor-intensive reporting processes with an integrated, enterprise-wide dashboard that provides a single source of truth for key business performance metrics and insights.

This offers an ideal opportunity to develop a deep understanding of Sunrise Medical Group, its North American operations, and key stakeholder groups. Building on this foundation, the role will proactively identify, prioritize, and lead initiatives that improve business performance, operational efficiency, and decision-making through innovative technology and data-driven solutions.

Reporting within the Group CIO organization, the role works alongside a team of technology and data professionals responsible for supporting day-to-day business operations while advancing the company’s broader digital transformation agenda. The position also partners closely with stakeholders across Sales, Operations, Finance, Supply Chain, and Customer Service to streamline processes, enhance reporting and analytics capabilities, and implement solutions that increase visibility, efficiency, and business outcomes.

The ideal candidate combines strong business acumen, analytical expertise, and project leadership skills, with a proven ability to translate business needs into measurable operational improvements.

PRINCIPAL JOB DUTIES & RESPONSIBILITIES:

Technology and Process Improvement
• Identify opportunities to improve business processes through automation, system enhancements, and technology adoption.
• Lead end-to-end improvement initiatives from opportunity assessment through implementation and change management.
• Partner with IT and external vendors to define requirements and deliver system enhancements.
• Support optimization of core business systems, such as ERP, CRM, BI, and planning tools.

Data and Analytics
• Improve data quality, consistency, and accessibility across key business functions.
• Develop dashboards, KPIs, and reporting tools that provide actionable insights.
• Collaborate with stakeholders to define metrics and reporting requirements.
• Promote data-driven decision-making across the organization.

Project Management
• Manage multiple projects simultaneously, including timelines, resources, risks, and stakeholder communications.
• Build business cases and quantify expected benefits.
• Track and report on project outcomes and return on investment.

Stakeholder Engagement
• Work closely with business leaders to understand challenges and priorities.
• Facilitate workshops to map current processes and design future-state solutions.
• Drive adoption of new tools and processes through training and communication.

Governance and Continuous Improvement
• Establish standards and best practices for data management and process improvement.
• Monitor implemented solutions to ensure sustained performance.
• Identify and prioritize ongoing improvement opportunities.

Other Responsibilities
• Always observe Sunrise Medical Group code of conduct “Do the Right Thing”.
• Perform role in accordance with all relevant quality standards and adhere to all relevant processes / policies within the GMS.
• Ensure compliance with all Health & Safety / Environmental and Welfare requirements.
• Ensure general housekeeping requirements are adhered to.

REQUIRED SKILLS, KNOWLEDGE, AND EXPERIENCE:
• Bachelor’s degree in business, Information Systems, Data Analytics, Engineering, or a related field (Masters considered a plus).
• Advanced proficiency in Microsoft Excel and Microsoft Power BI, Tableau, or similar analytics tools.
• Familiarity with ERP systems such as SAP, Oracle NetSuite, or Microsoft Dynamics 365.
• Understanding data modeling, data governance, and business process mapping.
• Experience with automation tools (e.g., Microsoft Power Automate) and Artificial Intelligence (e.g. Anthropic Claude).
• Credible experience in business transformation, process improvement, analytics, consulting, or technology-related roles.
• Excellent project management and organizational abilities.
• Demonstrated ability to engage effectively with senior business stakeholders and translate business needs into technical solutions.
• Must have the ability to travel as required.

COMPETENCIES:
• Analytical Thinking: Approaching a problem by using a logical, systematic, sequential approach.
• Technical Expertise: Depth of knowledge and skill in a technical area.
• Strategic Thinking: Analyzing our competitive position by considering the market and industry trends, our existing and potential customers, and our strengths and weaknesses as compared to competitors.
• Business Acumen: Acting with insight and intelligence in the areas of commerce and industry.
• Results Orientation: Focusing on the desired end result of one’s own or one’s unit’s work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
• Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, interest, skill, and success in getting groups
• Attention to Communication: Ensuring that information is passed on to others who should be kept informed.
• Persuasive Communication: Planning and delivering oral and written communications that are impactful and persuasive with their intended audiences
• Building Collaborative Relationships: Developing and maintaining partnerships with others.
• Personal Credibility: Demonstrated concern that one be perceived as responsible, reliable and trustworthy.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
• Written Comprehension: The ability to read and understand information and ideas presented in writing.
• Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Visualization: The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
• Oral Expression: The ability to communicate information and ideas in speaking so others will understand. Must be able to communicate verbally by multiple media sources or in live settings.
• Selective Attention: The ability to concentrate on a task over a period of time without being distracted.
• Written Expression: The ability to communicate information and ideas in writing so others will understand.
• Lifting/ Carry Weight: Required to lift and/or move up to 10lbs occasionally.
• Attendance: Regular attendance is required.
• Overtime: Must be able to work overtime, as required.
• Travel: Ability to travel both nationally and internationally for business purposes.