Customer Service Representative

We are looking for a Customer Service Representative to join a technical support team serving the dealer network and internal partners in New Jersey. This contract-to-permanent opportunity is ideal for someone who combines strong customer service skills with the ability to handle parts-related questions in a fast-paced call center environment. The person in this role will provide accurate guidance, manage issue resolution from intake through follow-up, and contribute to a high standard of service through consistent communication and attention to detail.

Responsibilities:
• Respond to technical parts inquiries from dealership contacts and internal teams, delivering clear and timely support by phone and through case follow-up.
• Manage product inspection requests for the North American market, coordinating with warehouse teams and communicating updates through final resolution.
• Track newly released parts and confirm correct usage or application information to support accurate guidance for customers.
• Review parts-related communications and reference materials to help ensure technical information is correct and up to date.
• Record customer interactions and issue details in the current call logging system to maintain accurate service documentation.
• Prepare and maintain recurring daily, weekly, and monthly reports to support team visibility and operational tracking.
• Participate in training, coaching, safety activities, and continuous improvement efforts aligned with team standards and lean practices.
• Maintain a thorough and attentive approach in all interactions, protect confidential information, and support additional service-related tasks as needed.

Qualifications:

• High school diploma required; an associate’s or bachelor’s degree is preferred.
• At least 3 years of experience in a call center or customer service setting.
• Background in parts technical support or related product knowledge is preferred.
• Experience handling inbound customer calls and resolving service issues efficiently.
• Familiarity with order entry and documenting cases in a customer service or call tracking system.
• Strong verbal and written communication skills with the ability to explain technical information clearly.
• Ability to work independently, stay organized, and make sound decisions in a fast-moving environment.

Compensation

$21.85-$25.30 Hourly

About Us

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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