Help Desk Analyst I

We are looking for a Help Desk Analyst I to provide hands-on technical support for end users in Walnut Creek, California. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving everyday desktop issues, preparing equipment for deployment, and creating a reliable workstation experience in a Windows-based environment. The role supports multiple nearby sites with limited travel, while primarily working from the Walnut Creek location.

Responsibilities:
• Deliver first- and second-level technical assistance for hardware, software, and workstation-related issues.
• Diagnose common desktop problems and restore functionality for users in a timely manner.
• Replace computers and related equipment as needed to maintain business operations.
• Prepare and configure workstations for new and existing employees, including peripherals and standard desktop tools.
• Perform computer imaging and device setup to support consistent deployment standards.
• Support users across multiple local sites, with occasional travel between locations when required.
• Maintain Windows-based desktop environments and assist with routine endpoint support tasks.

Qualifications:

• Experience providing Level 1 and Level 2 help desk or desktop support.
• Working knowledge of Microsoft Windows 10 in a business environment.
• Hands-on experience with computer imaging and desktop deployment processes.
• Ability to install, configure, and troubleshoot desktop hardware and peripherals.
• Strong problem-solving skills with a customer-focused approach to support.
• Comfortable traveling minimally between nearby support locations as needed.

Compensation

$26.60-$28.00 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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