Dispute Resolution Lead

Robert Half is currently working with a company in Memphis whose business continues to expand. With expansion, they are onboarding new customers and suppliers. Currently they are experiencing an increased transaction complexity and billing challenges. We are seeking a Dispute Resolution Lead to support their finance team by resolving invoice and payment discrepancies, addressing backlog issues, and identifying root causes to improve and optimize financial processes.

This role is highly analytical and investigative, ideal for someone who thrives in solving complex problems, understanding process breakdowns, and driving long-term improvements in AP/AR operations.

Key Responsibilities

• Evaluate vendor statements and perform detailed account reconciliations
• Investigate and resolve unpaid invoices, billing discrepancies, and payment issues
• Identify root causes of process breakdowns impacting invoice processing and payment cycles
• Analyze SAP data and financial records to uncover discrepancies and trends
• Partner with internal teams to resolve purchase order and transaction flow issues
• Support the resolution of a high-volume backlog of invoices resulting from technical challenges
• Document findings, root causes, and corrective actions in a structured, actionable format
• Collaborate with digital/AI transformation resources to improve workflows and automate processes
• Provide recommendations to enhance efficiency, accuracy, and scalability of AP/AR operations

Qualifications:

Qualifications

• Experience in Accounts Payable, Accounts Receivable, or a blended AP/AR environment
• Strong proficiency in SAP and advanced Excel (pivot tables, data analysis)
• Proven ability to perform account reconciliations and financial analysis
• Experience investigating discrepancies and resolving complex billing issues
• Ability to interpret financial data and provide clear, actionable insights
• Strong documentation skills with attention to detail

Preferred Background

• Business Analyst, Staff Accountant, or AP/AR Specialist with a strong analytical focus
• Experience with process improvement or operational optimization initiatives
• Exposure to supporting or enabling automation, AI, or digital transformation efforts

Key Traits for Success

• Highly detail-oriented with strong organizational skills
• Investigative mindset with a natural curiosity to understand root causes (“why”)
• Persistent problem-solver with a results-driven approach
• Strong communication skills and ability to collaborate cross-functionally
• Ability to structure and present findings in a way that supports automation and scalability

Compensation

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.