Director, GBS Transformation & Transition

The Opportunity 

We are building a new Global Business Services (GBS) operating model. In this model, GBS acts as an enterprise orchestration and execution layer, not a traditional shared services organization. This role is a critical senior leader in making that model real. 

The Director, GBS Transformation & Transition is responsible for coordinating the full delivery of GBS transformation projects and maintaining a steady flow of change across the organization. This position converts strategy into structured activity, ensuring new services, capabilities, and process improvements are successfully implemented within GBS and provided with consistency, speed, and quality. Following initial rollouts, this position acts as the continuous champion of transformation, promoting ongoing improvements, integrating further scope, and steering the organization toward enterprise objectives. 

What You Will Do 

Program & Transformation Execution 

• Manage the full delivery of GBS transformation initiatives throughout the entire process 

• Convert strategy into organized plans, schedules, and outcomes 

• Drive execution rigor across complex, cross-functional programs 

• Ensure delivery against achievements, scope, and intended outcomes 

Continuous Transformation Pipeline Management 

• Own and manage a rolling portfolio of transformation and improvement initiatives 

• Partner with GBS leadership to prioritize and sequence initiatives based on business value 

• Maintain a steady pipeline of new scope transitions, process improvements, and capability enhancements 

• Ensure GBS remains in a continuous evolution cycle—not a one-time transformation 

Transition & Expansion of Scope 

• Lead the onboarding of new services, geographies, and processes into GBS 

• Build and complete transition plans for additional work migration 

• Ensure consistency with GBS operating model and standards 

• Avoid reintroduction of legacy ways of working during expansion 

Continuous Improvement (CI) Program Leadership 

• Manage detailed continuous development projects within GBS services 

• Work closely with Digital Operations & Orchestration to find opportunities, sequence tasks, and offer improvements 

• Ensure improvements are clearly prioritized, accomplished with rigor, and realized in measurable outcomes 

Dependency & Risk Management 

• Identify and actively manage risks, dependencies, and cross-functional interlocks 

• Maintain access to critical path activities 

• Advance and resolve issues proactively 

Collaborator Coordination 

• Serve as the primary program coordinator for Finance, HR, IT, Operations, and the Enterprise Transformation Office/PMO 

• Ensure agreement on scope, timing, dependencies, and approach to execution 

• Collaborate closely with the Transformation Office/PMO to ensure alignment on enterprise priorities and sequencing 

• Integrate into broader transformation governance and reporting structures 

• Facilitate decision-making, resolve cross-functional issues, and maintain momentum across initiatives 

Execution Governance & Reporting 

• Establish and run pragmatic, lightweight governance structures 

• Track progress, risks, and value delivery 

• Provide clear, structured reporting to leadership and steering committees 

Debut, Stabilization & Handoff 

• Ensure successful debut of initiatives 

• Coordinate stabilization and issue resolution 

• Delegate responsibility to service leads and the Head of Digital Operations & Orchestration 

• Ensure clear accountability and no gaps post-transition 

What You Own 

• Transformation and transition planning and implementation 

• Coordinated roadmaps, achievements, and risk management 

• Cross-functional coordination and delivery rigor 

• Consistent stream of GBS changes and improvements 

• Program governance, execution rigor, and reporting 

What We’re Looking For 

Experience 

• 10–15+ years in GBS, shared services, or enterprise transformation roles 

• Proven experience leading large-scale GBS transitions or operating-model changes 

• Strong understanding of Finance and/or HR service models (Operations experience a plus) 

• Experience working in complex, matrixed global environments 

• Demonstrated ability to deliver outcomes without formal authority 

Skills & Attributes 

• Strong strategic and systems thinking 

• Executive-level program and transition leadership 

• Ability to translate ambiguity into clarity and action 

• Comfortable challenging assumptions and holding boundaries 

• Pragmatic, dedicated approach (not methodology-led) 

• Clear, confident communicator with senior collaborators 

Why This Role 

This role helps develop a next-generation GBS model. It replaces manual coordination, fragmentation, and managing partner concerns with clear orchestration and scalable delivery. If you thrive at the crossroads of strategy and action, bring clarity to complexity, and assist large organizations in changing how work is performed, this is a rare chance to build something enduring!