Bilingual Spanish/English Patient Access Representative

We are looking for a Bilingual (Spanish/English) Patient Access Representative to support this onsite front-end patient registration and admission activities for a Long-term Contract position in Palo Alto, California. This role is well suited for someone early in their career who brings strong customer service skills, attention to detail, and a detail-oriented approach to patient interactions. The selected candidate will help verify coverage, collect required documentation, process point-of-service payments, and assist with routine service needs while maintaining accuracy, compliance, and productivity standards.

Responsibilities:

• Register patients accurately and complete admission-related tasks while ensuring required forms and supporting documents are properly gathered and recorded.

• Verify insurance details and other available financial resources to help support billing accuracy and patient access to care.

• Receive and document payments collected at the time of service using secure cash-handling and payment-processing practices.

• Respond to routine patient questions and concerns in a courteous manner, providing timely assistance and appropriate follow-up.

• Address straightforward service issues and escalate complicated registration matters to senior team members when needed.

• Meet departmental productivity goals and weekly performance expectations by managing assigned priorities efficiently.

• Use patient access systems and related software to maintain complete, accurate records and support daily operational workflows.Bil

Qualifications:

Knowledge of Medical Terminology such as Medicare, Medi-Cal, Workers Comp, Managed Care (HMO, PPO, POS, etc.), Children's Health Programs (CCS, GHPP, Healthy Families, etc.)

High school diploma or equivalent.

• Strong customer service and communication skills, with the ability to interact effectively with patients and staff.

• Comfortable using computer systems and software applications related to registration, billing, and documentation.

• Working knowledge of medical terminology and common coverage programs, including Medicare, Medi-Cal, managed care, workers' compensation, and similar plans.

• Ability to write and speak clearly in English for clear correspondence and patient-facing interactions.

• Bilingual English and Spanish skills are preferred.

• Ability to stay organized, protect confidential information, and maintain accuracy in a fast-paced healthcare setting.

Compensation

About Us

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