Collections Manager

A busy company in the West Caldwell area is seeking a Collections Manager to join their growing company. This Collections Manager will get the chance to join a growing team that works well with each other, and offer career advancement. This Collections Manager role is responsible for guiding a high-performing team, strengthening recovery outcomes, and maintaining disciplined processes across daily collection activity. The ideal Collections Manager will have strong management experience having managed teams of 5-10+ individuals and is someone who brings strong leadership skills, sound financial judgment, and the ability to collaborate effectively on complex recovery matters, including legally sensitive accounts.

Collections Manager Responsibilities:

• Lead, develop, and support a commercial collections team of more than 10 representatives, setting clear expectations and promoting consistent performance.

• Deliver regular coaching, training, and performance feedback to improve agent effectiveness, recovery rates, and service quality.

• Direct day-to-day collections activity, monitor recovery progress, and track operational metrics tied to departmental goals.

• Address complex or escalated account issues with professionalism, sound judgment, and timely resolution.

• Produce and interpret performance reports, collection trends, and recovery results to inform management decisions.

• Prepare cash forecast reporting by evaluating payment patterns, delinquency status, and outstanding receivables.

• Ensure collection practices align with applicable legal requirements for both pre-judgment and post-judgment accounts.

• Partner with legal stakeholders on litigation-related recoveries, including judgments, garnishments, enforcement actions, and other legal remedies.

• Review team calls and interactions to identify coaching opportunities and strengthen negotiation techniques.

• Recommend and implement process improvements that increase efficiency, enhance recovery strategies, and support overall department performance.

This Collections Manager position is paying between $100,000 and $140,000 annually depending on experience. If interested in this Collections Manager role, apply today!

Qualifications:

• At least 5 years of relevant experience, including 2 or more years managing a collections team of 10+ employees.
• Background in commercial credit and collections, ideally within a commercial financing or high-volume recovery environment.
• Working knowledge of legal recovery practices, including pre-judgment and post-judgment collection procedures, preferred.
• Strong leadership, coaching, and team management capabilities with a focus on accountability and results.
• Excellent written and verbal communication skills, with the ability to handle sensitive matters professionally.
• Advanced computer skills, including Microsoft Office applications, Excel, and collections or financial management systems.
• Ability to evaluate large sets of financial and operational data and translate findings into actionable insights.
• Proven ability to multitask and stay organized in a fast-paced environment while maintaining accuracy and professionalism.

Compensation

$100,000.00-$140,000.00 Yearly

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