Financial Liaison

We are looking for a Medical Collector to support private-pay account management within a healthcare in Lincolnwood IL. This contract-to-permanent opportunity is ideal for someone who can combine patient-facing communication with strong accounts receivable follow-through to improve payment outcomes and limit outstanding balances. The person in this role will work closely with admissions teams, residents, and family contacts to clarify financial obligations, coordinate payment arrangements, and help maintain accurate collection activity across assigned facilities.

Responsibilities:

• Guide residents and family members through private-pay obligations by explaining balances, payment expectations, and due dates in a clear and thorough manner.

• Partner with admissions staff to secure recurring payment arrangements, such as debit or credit card authorizations, during the intake process or shortly after admission and before the first payment becomes due.

• Collect and forward payment documentation to the appropriate financial team members so transactions can be posted and reconciled without delay.

• Confirm that self-pay residents provide required upfront funds at admission or within the designated timeframe when no primary insurance coverage is in place.

• Distribute past-due notices and account statements promptly, and coordinate address corrections with facility teams and family contacts when mailed documents are returned.

• Review aging accounts on a daily basis to identify overdue balances and take timely action to resolve outstanding private-pay amounts.

• Record collection outreach, account updates, and follow-up activity in tracking tools to maintain a complete and current view of account status.

• Escalate non-payment concerns, refusals, or high-risk balances to the appropriate leadership and facility contacts as soon as issues are identified.

Qualifications:

• Experience handling accounts receivable, billing, or collections in a healthcare, hospital, or social assistance environment.
• Ability to communicate financial responsibility and payment expectations clearly to residents, families, and internal partners.
• Working knowledge of collection processes, payment follow-up, and account aging review.
• Familiarity with healthcare systems or tools such as Allscripts, Cerner, EHR platforms, Accurint, or Dynamic Data Exchange (DDE).
• Strong attention to detail when managing payment forms, resident statements, and account documentation.
• Ability to prioritize time-sensitive follow-up and maintain accurate notes on collection activity.
• Experience supporting claim administration, appeals, or related revenue cycle functions is preferred.

Compensation

$21.85-$25.30 Hourly

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