Sales Assistant

We are looking for a detail-oriented Sales Assistant to support order management and customer coordination for a Long-term Contract position based in Madison, New Jersey. This role focuses on ensuring customer orders move smoothly from receipt through fulfillment while maintaining clear communication on pricing, timelines, and order status. The ideal candidate will be comfortable working across sales, logistics, purchasing, and quality teams to deliver accurate information and responsive service.

Responsibilities:

• Manage incoming customer purchase orders, verify key details, and enter information accurately in accordance with company procedures.

• Confirm pricing, quantities, and order requirements promptly, providing customers with timely acknowledgement and clear confirmation of accepted orders.

• Support the sales function through administrative coordination, data entry, and direct communication with both prospective and existing customers regarding lead times, updates, and requested changes.

• Partner with logistics personnel to gather complete shipping information and validate order details before release to the designated warehouse.

• Address customer concerns and service issues quickly, working toward practical resolutions that maintain strong client relationships.

• Monitor open orders, scheduled releases, and shipments, and proactively inform customers of delays, changes, or progress updates.

• Collaborate with clients on forecasts and anticipated demand to help align purchasing plans and shipment schedules.

• Prepare and distribute reports on customer ordering patterns and account activity for sales, quality, purchasing, and logistics stakeholders.

• Communicate important account updates such as pricing adjustments, product discontinuations, and product name changes to affected customers.

• Provide backup support for logistics-related tasks when needed, including order release coordination, carrier arrangements, customer logistics communication, and issue resolution.

Qualifications:

• Experience in sales support, inside sales, or customer order processing within a fast-paced business environment.
• Strong ability to manage detailed order information with a high level of accuracy and follow established procedures consistently.
• Effective written and verbal communication skills for working with customers and cross-functional internal teams.
• Proven ability to prioritize multiple tasks, track open items, and meet time-sensitive deadlines.
• Comfortable handling customer inquiries, resolving complaints, and maintaining a detail-focused, service-oriented approach.
• Proficiency with data entry, reporting, and standard business systems used for order management and customer communication.
• Background in coordinating with logistics, shipping, or warehouse teams is preferred.
• Knowledge of inside sales, direct sales, inbound sales, outbound sales, or broader sales operations is an asset.

Compensation

$25.34-$29.34 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.