Patient Services Registrar - 3rd Shift

Robert Half is partnering with a reputable healthcare facility in Minneapolis, MN that is in search of a 3rd Shift Patient Services Registrar to support their emergency department from 11:30 PM to 8:00 am. This contract position is responsible for welcoming patients, completing accurate registration, and ensuring insurance and demographic information is properly documented for emergency and acute behavioral health encounters. The ideal candidate brings prior registration experience, strong customer service skills, and the ability to manage fast-moving administrative work during night shifts, including weekends and holidays as needed.

Responsibilities:

• Greet patients and begin the intake process for emergency and acute psychiatric services with professionalism and empathy.

• Enter and maintain complete registration records in Epic, ensuring patient information is accurate and up to date.

• Review identification, insurance cards, and related paperwork while obtaining required signatures and supporting documents.

• Confirm insurance coverage and gather claim-related details for motor vehicle, workers’ compensation, and other visit types.

• Process patient copay collections and complete all front-end registration tasks associated with each encounter.

• Update demographic information and scan or copy documents into the appropriate record to support complete documentation.

• Deliver patient-centered service while handling sensitive information with discretion and a strong commitment to ethical standards.

• Support continuous registration operations during assigned night shifts, including every other weekend and holiday coverage based on department needs.Robert

Qualifications:

• Prior experience in patient registration, medical front desk support, or a similar healthcare administrative role is required.

• Hands-on familiarity with Epic or a comparable electronic registration system is required.

• Ability to verify insurance information and collect payment details with accuracy and professionalism.

• Strong clerical skills, including data entry, document handling, scanning, and record maintenance.

• Excellent communication and customer service skills in high-volume, patient-facing environments.

• Ability to work night shifts from 11:30 pm to 8:00 am daily, including every other Saturday and Sunday.

• Comfort working on holidays as staffing needs require.

• High attention to detail and the ability to manage confidential patient information responsibly.

Compensation

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