Dispatcher

We are looking for a reliable Dispatcher to join a busy onsite operations team. This Contract to permanent position supports a 24/7 call center environment and requires someone who can stay organized, communicate clearly, and respond quickly in a high-volume setting. The ideal candidate brings prior dispatch or call center experience and is comfortable coordinating service activity while delivering strong customer support.

Responsibilities:

• Support round-the-clock operations by working flexible shifts in a 24-hour, 7-day-a-week call center setting.

• Manage a high volume of incoming calls and service requests in a fast-paced dispatch environment.

• Assign and coordinate schedules, routes, or service responses based on operational priorities and availability.

• Communicate timely updates to customers, field personnel, and internal teams to keep activities moving efficiently.

• Monitor dispatch activity using computer-based systems and maintain accurate real-time records.

• Adjust plans quickly when priorities change, urgent issues arise, or coverage needs shift across different timeframes.

• Provide attentive customer service during every interaction while resolving questions and escalating concerns when needed.

Qualifications:

• Availability for flexible scheduling, including shifts that support a 24/7 operation.

• Previous experience in dispatching, call center operations, or a similar high-volume coordination role is required.

• Strong verbal and written communication skills with the ability to handle fast-paced customer interactions professionally.

• Experience providing customer service while managing multiple requests and changing priorities.

• Proficiency with computer systems, including dispatch platforms or computer-aided dispatch tools.

• Ability to coordinate logistics accurately and make sound decisions under time-sensitive conditions.

• Willingness to work fully onsite in Atlanta, Georgia.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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