Loan Adjustor

We are looking for an experienced Loan Adjustor to support delinquency management and recovery efforts for a financial services team in Sunnyvale, California. This Long-term Contract position focuses on resolving past-due consumer loan accounts through compliant collection practices, thoughtful member communication, and effective repayment solutions. The ideal candidate brings strong judgment, knowledge of lending and recovery regulations, and the ability to manage a high-volume workload while maintaining a service-oriented approach.

Responsibilities:
• Oversee recovery efforts for seriously delinquent accounts across multiple consumer lending products, including unsecured and secured loan portfolios.
• Contact borrowers using approved collection practices to secure payment, reduce losses, and maintain adherence to applicable regulations.
• Evaluate individual account circumstances and work with members to establish realistic repayment arrangements or submit modification and extension requests for review.
• Identify cases that require escalation and coordinate next steps related to repossession, foreclosure, legal review, or external recovery channels in line with company policy.
• Prepare documentation associated with charge-offs, account status updates, and placement of eligible accounts with collection agencies.
• Guide members toward appropriate financial assistance resources when additional support may improve repayment outcomes.
• Track portfolio activity, maintain accurate records in relevant systems, and manage follow-up actions to meet established recovery timelines and performance targets.
• Collaborate with internal partners and complete additional assigned tasks that support collections operations and account resolution efforts.

Qualifications:

• 6–8 years of collections experience within a financial institution, with consumer lending exposure strongly preferred.
• Bachelor’s degree in Business Administration, Accounting, Finance, or a comparable combination of education and relevant experience.
• Strong understanding of collection laws, regulations, and industry best practices governing delinquent account recovery.
• Clear verbal and written communication skills with the ability to handle sensitive borrower conversations professionally and empathetically.
• Demonstrated ability to stay organized, balance competing priorities, and make sound decisions in a fast-paced environment.
• Proficiency with business technology and Microsoft Office applications, along with comfort using financial, CRM, and account management systems.
• Strong analytical and problem-solving skills, with the ability to work both independently and collaboratively across diverse teams.

Compensation

$27.55-$29.00 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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