Patient Access Specialist

We are looking for a Patient Access Specialist to support front-end patient registration and intake activities for a healthcare organization in Pittsburgh, Pennsylvania. This contract-to-permanent opportunity is ideal for someone who enjoys helping patients, managing accurate account setup, and ensuring insurance and documentation are handled correctly before and during service. The role combines customer-facing support with detailed administrative work to promote compliance, financial accuracy, and a positive patient experience.

Responsibilities:
• Welcome patients and complete registration and admission activities with a high level of accuracy, professionalism, and compassion.
• Create and update patient accounts by confirming demographics, assigning appropriate medical record numbers, and entering insurance information needed for billing and care delivery.
• Review physician orders and supporting documentation to help ensure required information is complete and aligned with compliance expectations.
• Conduct pre-registration outreach through inbound and outbound calls to gather patient details, explain financial responsibility, and discuss payment arrangements when needed.
• Verify insurance eligibility and benefits, document coverage details in the system, and select the correct plan information to support timely claims processing.
• Explain consent forms and patient notices, secure required signatures, and provide patients or guarantors with appropriate educational and regulatory documents.
• Screen accounts for medical necessity requirements, including notifying Medicare patients when services may not be covered and documenting the appropriate acknowledgments.
• Support point-of-service collection efforts by requesting copays, outstanding balances, and other patient liabilities in accordance with department goals.
• Perform account audits and correction activities, complete required forms within quality standards, and share reporting information with leadership to support operational improvement.

Qualifications:

• Experience in patient registration, patient access, scheduling, or medical front-desk support within a healthcare setting.
• Working knowledge of insurance verification, eligibility review, and collection of patient demographic and financial information.
• Ability to explain forms, obtain signatures, and communicate clearly with patients, families, and staff members.
• Strong attention to detail with the ability to maintain accurate account documentation and meet quality standards.
• Comfortable handling inbound and outbound calls related to pre-registration, scheduling support, and financial discussions.
• Familiarity with point-of-service collections, payment plan conversations, and basic patient financial responsibility processes.
• Proficiency with computer systems used for registration, insurance review, and account updates in a fast-paced environment.

Compensation

Based on experience

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.