Account Manager

We are looking for an Account Manager to support and strengthen relationships with multifamily property partners in Chicago, Illinois. This role serves as a trusted point of contact for community stakeholders, helping to improve service satisfaction, encourage long-term partnerships, and support contract retention efforts. The ideal candidate brings strong communication skills, sound judgment, and the ability to coordinate effectively across teams while managing a portfolio of accounts.

The position offers a salary of $60,000-$75,000 + bonus + health, vision, dental, 401K with match, tuition reimbursement and more.

*This position requires the individual to travel to client sites in the Chicagoland area 1-2 times per week* Outside of this requirement, the position is mostly remote with occasional requirement to be in their Chicago office.

Responsibilities:

• Manage a portfolio of multifamily community accounts and build productive relationships with property managers and key stakeholders.

• Lead renewal discussions for smaller-unit agreements, with a focus on preserving existing business and supporting healthy account performance.

• Act as the primary contact for community concerns, responding quickly to service issues, resident escalations, and account-related questions.

• Partner with internal departments to investigate problems, coordinate resolutions, and keep clients informed of progress and outcomes.

• Conduct regular in-person or virtual meetings across assigned properties to review needs, strengthen engagement, and identify opportunities for improvement.

• Share updates, performance insights, and quarterly scorecard results with property partners to support transparency and ongoing collaboration.

• Coordinate onboarding activities, renewal planning, and property-level events with management teams to enhance the customer experience.

• Deliver education on available products, services, and promotional initiatives so clients understand current solutions and value offerings.

• Use company resources, campaigns, and onsite engagement strategies to support retention goals and improve overall service perception.

Qualifications:

• At least 3 years of experience in account management, client relations, or a liaison role working directly with customers or property partners.
• Background in telecommunications or a related service-based industry is preferred.
• Strong verbal and written communication skills with the ability to handle sensitive conversations professionally.
• Proven ability to manage multiple priorities, maintain close attention to detail, and follow through on open items.
• Experience collaborating with cross-functional teams to resolve client concerns and drive account outcomes.
• Customer-focused approach with the ability to build trust and maintain long-term business relationships.
• High school diploma or equivalent required.

Compensation

$60,000.00-$75,000.00 Yearly

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