Customer Service Representative

We are looking for a Customer Service Representative to support customers in Charlotte, North Carolina by providing knowledgeable assistance on pool and spa equipment questions and concerns. This Long-term Contract position is ideal for someone who combines strong customer care skills with technical troubleshooting ability and can explain solutions in a clear, reassuring manner. The person in this role will help strengthen the customer experience by resolving issues efficiently, guiding consumers through product-related challenges, and collaborating with internal teams when more advanced support is needed.

There are multiple shifts that we are recruiting for within the hours of 8 am - 8 pm.

Responsibilities:

• Provide phone-based support to customers by addressing product questions, diagnosing common equipment concerns, and guiding them toward effective resolutions.

• Build and maintain working knowledge of pool and spa product lines, support resources, and service procedures to deliver accurate information during each interaction.

• Investigate reported issues involving mechanical, electrical, or hydraulic components and determine appropriate next steps based on available troubleshooting information.

• Handle customer concerns, complaints, and service-related disputes with professionalism, empathy, and close adherence to company standards.

• Manage assigned cases independently while also partnering with teammates to resolve more complex service matters in a timely manner.

• Route unresolved or advanced technical problems to higher-level support or leadership when additional expertise is required.

• Communicate clearly with both consumers and industry professionals, ensuring technical guidance is easy to understand and properly documented.

Qualifications:

• High school diploma required; an associate degree is preferred.
• Prior experience in customer service, call center support, or a similar inbound service environment.
• Technical familiarity with troubleshooting or repairing mechanical, electrical, or hydraulic systems is strongly preferred.
• Ability to identify problems, evaluate available resources, and apply sound diagnostic thinking to customer-reported issues.
• Strong verbal and written communication skills, with the ability to explain technical information to a range of audiences.
• Demonstrated patience, empathy, and professionalism when supporting customers through service concerns.
• Strong attention to detail, adaptability, and the ability to work effectively both independently and as part of a team.

Compensation

$22.00-$25.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.