Exception Role

We are looking for a detail-oriented Project Assistant to support transaction processing, platform-related requests, and operational coordination for a Long-term Contract position based in Buffalo, New York. This role is well suited for someone who can manage non-routine activities, maintain accuracy across business records, and respond to internal and customer needs with professionalism. The position will contribute to service performance by resolving inquiries promptly, improving data quality, and helping teams strengthen adoption of platform-based processes.

Responsibilities:
• Process specialized or non-standard transactions accurately while ensuring requested updates and corrections are completed in a timely manner.
• Review incoming requests for completeness and validity, then carry out order entry and related transactional tasks in alignment with service expectations.
• Maintain reliable business records by monitoring data quality, correcting inconsistencies, and supporting overall information accuracy.
• Partner with account managers and business stakeholders to help turn identified opportunities into measurable business results.
• Analyze operational data and prepare reports that highlight trends, performance metrics, and areas needing attention.
• Recommend practical process improvements that streamline workflows and enhance day-to-day efficiency.
• Support platform adoption by assisting with inquiries, guiding users through transaction-related issues, and encouraging effective use of available tools.
• Provide general administrative and operational assistance to the team as priorities shift.
• Investigate and resolve issues with tact, urgency, and attention to customer service standards.

Qualifications:

• Associate degree and at least 3 years of relevant functional experience, or a high school diploma/equivalent with 5 years of related experience.
• Background in customer service, transaction support, order entry, or similar operational work.
• Strong working knowledge of Microsoft Outlook and Excel, with confidence handling data review and reporting tasks.
• Ability to analyze information, identify patterns, and communicate meaningful insights clearly.
• Effective written and verbal communication skills with a detail-oriented approach to customer care.
• Strong organizational skills with the ability to manage multiple priorities and meet service level expectations.
• Ability to work collaboratively with cross-functional teams while remaining accountable for individual results.

Compensation

$22.00-$22.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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