Customer Service Representative

We are looking for a Customer Service Representative to join a team in Plano, Texas in a Contract to Permanent position. This role is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and resolving issues with professionalism and care. The person in this position will serve as a key point of contact, ensuring inquiries are handled efficiently while maintaining service standards and supporting cross-functional communication.

Responsibilities:
• Handle incoming customer calls with patience and professionalism, using thoughtful questions to identify needs and provide accurate support.
• Route inquiries to the appropriate teams when additional expertise is needed, and follow through to help move issues toward resolution.
• Maintain a strong understanding of company services, processes, and common transactions to deliver informed assistance during each interaction.
• Communicate service-related concerns or workflow obstacles to leadership when they may affect customers, partners, or daily operations.
• Complete customer interactions and related tasks in alignment with established procedures, quality expectations, and applicable regulations.
• Enter and update customer information accurately in internal systems while documenting conversations and outcomes clearly.
• Support both inbound and outbound call activity as needed to address questions, provide updates, and improve the customer experience.

Qualifications:

• High school diploma or equivalent is required; additional college education is helpful.
• At least one year of customer service experience is preferred, ideally in a call center or phone-based support environment.
• Comfortable handling inbound calls, outbound calls, and data entry responsibilities in a fast-paced setting.
• Basic proficiency with Microsoft Office or Microsoft 365 is required, along with the ability to learn internal and third-party software tools.
• Strong verbal and written communication skills, including the ability to understand instructions and prepare clear messages.
• Demonstrated listening skills with the ability to ask clarifying questions and respond thoughtfully to customer concerns.
• Able to stay calm, adaptable, and solution-oriented when managing pressure, shifting priorities, or unclear situations.

Compensation

$22.00-$25.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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