Customer Service Representative

We are looking for a customer-focused individual with strong attention to detail to support account management and order operations for a high-volume business environment in King of Prussia, Pennsylvania. This long-term contract position begins in July and is expected to run for 8 months, offering a hybrid schedule with three days onsite and two days remote. The person in this role will act as a central point of contact for customers while helping ensure orders, documentation, and service requests are handled accurately and efficiently. Success in this position requires strong communication, sound judgment, and the ability to stay organized while balancing multiple priorities.

Responsibilities:

• Serve as a primary contact for customer questions, providing timely updates and effective resolution to service-related concerns.

• Process customer orders from entry through completion, helping to ensure accurate pricing, product availability, and shipment coordination.

• Work closely with internal partners across contracts, credit, logistics, and related teams to address order discrepancies and support smooth fulfillment.

• Maintain customer account information and required compliance records, including documentation needed for regulated business activities.

• Investigate and resolve issues affecting orders, deliveries, or account status while keeping customers informed throughout the process.

• Manage a steady volume of transactions and requests in a fast-paced setting, prioritizing urgent needs without sacrificing accuracy.

• Support scheduling coverage needs within the team, including occasional rotating later shifts during the workweek.

• Contribute to continuity during coverage periods by learning established processes quickly and assisting with operational handoffs as needed.

Qualifications:

• High school diploma or equivalent required.
• Demonstrated ability to communicate clearly and professionally with customers in service-focused environments.
• Ability to work independently, make sound decisions, and adapt when detailed procedures are not always available.
• Working knowledge of Microsoft Office applications, including Excel.
• Proven ability to handle multiple tasks under deadlines while maintaining strong attention to detail.
• Experience in order entry, order management, or order-to-cash support is preferred.
• Background in healthcare, pharmaceuticals, retail, hospitality, call center operations, or another customer-facing setting is a plus.
• Strong organizational and analytical skills, along with exposure to systems such as SAP or similar business platforms, are preferred.

Compensation

$23.00-$23.00 Hourly

About Us

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