Director of Client Services

We are working with a client who is looking to hire a Director of Print Production. This role owns service excellence, team performance, and client satisfaction while partnering closely with Sales and Leadership on strategy, delivery, and growth.

What You’ll Do

• Lead and develop a team of client service managers and professionals
• Drive service excellence, client satisfaction, and operational efficiency
• Partner with Sales to support renewals, upsell, and new business initiatives
• Oversee implementation and execution of products and services
• Serve as senior escalation point and remove operational roadblocks
• Manage capacity planning, staffing, workflows, and process improvement
• Support client onboarding, business reviews, and new implementations
• Own team performance, reporting, compliance, and succession planning

Qualifications:

• Bachelor’s degree or equivalent combination of education and relevant experience.

• At least 10 years of experience in client services, account management, or a related leadership function.

• MUST HAVE experience in print production, in-store signage and retail

• Proven success leading service or account teams in a client-facing environment with complex stakeholder management.

• Strong background in account management, annual planning, and setting strategic direction for teams and client programs.

• Knowledge of print production and the ability to coordinate with external service or print partners.

• Excellent communication and presentation skills, with the ability to explain programs, processes, and expectations clearly.

• Demonstrated ability to manage performance, mentor team members, and support succession planning.

• Willingness to travel occasionally and work outside standard hours when business needs require it.

Compensation

$120,000.00-$140,000.00 Yearly

About Us

Innovation starts with people.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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