Helpline Counselor

We are looking for a compassionate Helpline Counselor to support individuals facing emotional or behavioral health challenges. This contract-to-hire position is ideal for someone who communicates with empathy, remains composed during sensitive conversations, and is passionate about contributing to a community-focused support environment.

The role involves assisting callers, accurately documenting interactions, and helping connect individuals with appropriate resources while maintaining a thoughtful, professional, and caring approach.

Responsibilities:

• Respond to incoming calls from individuals seeking support and provide calm, respectful assistance during emotionally sensitive situations.

• Record caller details, case notes, and service-related information with a high level of accuracy and confidentiality.

• Help assess immediate needs and direct individuals to relevant behavioral health, crisis support, or community-based resources.

• Maintain a detail-oriented and empathetic approach when handling distressed, urgent, or complex customer interactions.

• Support follow-up activities and coordination efforts related to patient assistance, case support, or service continuity.

• Participate in training related to crisis response, suicide prevention, and best practices for assisting vulnerable populations.

• Use call handling and data entry systems effectively to manage interactions and maintain organized documentation.

Qualifications:

• Fluency in both Creole and English or Spanish and English is required for this position.

• Bachelor’s degree in Psychology, Behavioral Health, or a related medical field is required.

• 1–2 years of experience in behavioral health, mental health, crisis support, helpline counseling, case management, or patient support services.

• Strong verbal communication and interpersonal skills, with the ability to build trust quickly over the phone.

• Ability to remain composed, compassionate, and detail-oriented in high-pressure or emotionally intense situations.

• Willingness to complete training in suicide prevention and crisis intervention techniques.

• Experience in a call center environment, data entry, or multilingual customer support is a plus.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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