Financial Aid Analyst/Specialist

We are looking for a Financial Aid Analyst/Specialist to support prospective students and their families by explaining funding options and guiding them through financial aid eligibility. This contract position offers the opportunity to transition into a permanent role and is based in Miramar, Florida, with a permanent, in-office schedule in a fast-paced environment during a high-volume season. The person in this role will partner closely with admissions staff, deliver excellent service, and help ensure applicants receive timely and accurate financial aid guidance.

Responsibilities:
• Advise prospective students and family members on available financial aid programs, application steps, and qualification guidelines.
• Respond to questions with professionalism and empathy, providing clear explanations of policies, deadlines, and required documentation.
• Review financial aid information for accuracy and completeness and help resolve issues that may delay awarding or packaging.
• Collaborate with the admissions team to align outreach efforts and support applicants throughout the enrollment process.
• Maintain organized records, track student interactions, and update case details in internal systems as needed.
• Manage a high volume of inquiries during peak periods while maintaining strong service standards and attention to detail.
• Support office coverage requirements, including one extended weekday schedule each week and one Saturday shift per month.
• Contribute to administrative processes related to student funding support and other assigned operational tasks.

Qualifications:

• At least 2 years of experience in financial aid, student services, accounting support, or a related administrative role.
• Demonstrated ability to deliver strong customer service in a fast-paced, deadline-driven setting.
• Working knowledge of financial aid processes, eligibility discussions, or student funding support is preferred.
• Comfortable communicating with students, families, and internal teams in a clear and thorough manner.
• Strong organizational skills with the ability to manage multiple priorities and maintain accurate documentation.
• Proficiency with standard office systems and data entry tasks in a structured office environment.
• Availability to work onsite in Miramar, Florida, including one late day per week and one Saturday per month.

Compensation

$23.00-$24.00 Hourly

About Us

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