Service Specialist - ENS Product Services
We are looking for a detail-oriented Service Specialist to support ENS Product Services operations. This Long-term Contract position is well suited for someone who enjoys coordinating office-based service activities, maintaining accurate reporting, and helping teams meet established performance expectations. The person in this role will contribute to consistent service delivery by tracking key metrics, supporting administrative workflows, and ensuring service commitments are followed closely.
- Delivers quality service to clients via phone, email, chat, and other avenues
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Identifies opportunities for process improvement and works with leaders to implement
- Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Documents all interactions
- Serves as a mentor for less experienced teammates
- Performs data input, maintaining strong prioritization and organization
Qualifications:
• Experience in an office support, service coordination, or administrative role.• Ability to produce and interpret KPI reporting with strong attention to accuracy and detail.
• Familiarity with service level agreements and the ability to monitor work against defined standards.
• Strong organizational skills with the ability to manage multiple tasks and deadlines effectively.
• Clear written and verbal communication skills for working with internal teams and stakeholders.
• Proficiency with standard business software and reporting tools used in office environments.
Compensation
$20.90-$22.00 HourlyAbout Us
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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