Medical Receptionist

We are looking for a Medical Receptionist to support a busy patient-facing office in Cortland, New York. This Long-term Contract position is ideal for someone who enjoys creating a welcoming experience, managing front-desk operations, and helping patients navigate scheduling, insurance, and payment questions. The person in this role will serve as an important point of contact for patients while keeping administrative processes organized, accurate, and compliant.

Responsibilities:

• Coordinate incoming and outgoing patient communications, turning inquiries into scheduled visits and addressing questions related to upcoming appointments and charges.

• Confirm insurance details, prepare required documentation, and help ensure hearing devices and related services are ready according to appointment timelines.

• Maintain patient records and account information with a high level of confidentiality while following healthcare regulations and office standards.

• Carry out reminder and confirmation outreach before visits to improve attendance and provide a prompt, courteous experience for every patient interaction.

• Review service fees, explain coverage and payment choices, and arrange additional visits or outpatient appointments when continued care is needed.

• Support office performance goals by following quality-focused practices and encouraging satisfied patients to share referrals.

• Partner closely with colleagues to keep daily operations running smoothly while demonstrating respect and strong workplace conduct in all interactions.

• Build productive working relationships with outside service partners, assist with supply and product tracking, and communicate effectively with vendors.

• Take part in ongoing learning through meetings, training sessions, and development activities to stay current on procedures and best practices.

Qualifications:

• High school diploma or equivalent required; additional college education is preferred.
• At least 2 years of experience in a front office, customer service, retail sales, or call center setting.
• Demonstrated ability to manage patient scheduling, check-in activities, and general receptionist responsibilities.
• Working knowledge of basic medical terminology used in a clinical front-desk environment.
• Proficiency with Microsoft Word and Excel for daily administrative tasks.
• Familiarity with insurance verification, billing support, and medical reimbursement processes.
• Strong communication skills with the ability to handle sensitive information professionally and courteously.

Compensation

$19.00-$20.00 Hourly

About Us

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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