Customer Service Representative

We are looking for a Customer Service Representative to support customer interactions for a contract position. This role focuses on delivering prompt, detail-oriented assistance by phone, handling service inquiries, and accurately processing customer orders. The ideal candidate is comfortable working in a fast-paced call center setting and can provide a positive experience across both inbound and outbound communication.

Responsibilities:
• Respond to incoming customer calls with empathy and a solutions-focused approach.
• Place outbound calls as needed to follow up on requests, confirm details, or provide updates.
• Enter customer orders and service information accurately while maintaining attention to detail.
• Assist customers with questions, issue resolution, and general account or order-related support.
• Document conversations, actions taken, and relevant information clearly within internal systems.
• Meet service expectations for call handling, responsiveness, accuracy, and customer satisfaction.
• Collaborate with team members and supervisors to address escalated concerns and improve service outcomes.

Qualifications:

• Previous experience in a customer service or call center environment.
• Ability to manage a high volume of inbound and outbound phone interactions effectively.
• Strong verbal communication skills with a courteous and detail-focused phone presence.
• Experience with order entry and maintaining accurate customer records.
• Solid problem-solving skills and the ability to handle customer concerns calmly.
• Comfortable using computer systems and navigating multiple applications during calls.
• Strong attention to detail and ability to follow established service procedures.

Compensation

$15.84-$18.34 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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