Intake Coordinator

We are looking for an Intake Coordinator to support leave administration and employee assistance services for a healthcare organization in Minneapolis, Minnesota. This Long-term Contract position focuses on reviewing documentation, resolving complex intake and benefits-related questions, and ensuring accurate processing across HR and payroll workflows. The ideal candidate brings strong attention to detail, sound judgment, and the ability to guide employees and managers through leave-related processes with clarity and professionalism.

Responsibilities:
• Review leave-related forms and supporting records to determine appropriate case outcomes and next steps.
• Address non-routine issues and escalated concerns by researching details thoroughly and providing clear, accurate resolution.
• Speak with employees to understand their situation, answer questions, and explain how leave programs and related benefits may apply.
• Enter information into designated systems and complete transactions with a high degree of accuracy and timeliness.
• Maintain organized case files and tracking records to support compliance, reporting, and follow-up activities.
• Process payroll-related items connected to leave activity in accordance with established procedures.
• Carry out HR workflow tasks within healthcare management and case administration tools to keep cases moving efficiently.
• Deliver guidance and training sessions for managers on leave practices, documentation expectations, and process awareness.
• Educate employees on accruals, COBRA, short-term disability, and long-term disability as they relate to time away from work.

Qualifications:

• Experience in intake coordination, leave administration, employee support, or a related HR operations role.
• Ability to review documentation carefully and make informed decisions based on policy and process guidelines.
• Strong data entry skills with experience working in case management, content management, or similar systems.
• Comfortable handling escalated questions and resolving issues in a detail-focused, service-oriented manner.
• Working knowledge of payroll processing and record maintenance in a fast-paced production environment.
• Clear verbal and written communication skills, including the ability to explain benefits and leave information to employees and managers.
• Proficiency with client intake processes, client applications, and digital record systems such as CMS platforms.
• Strong attention to detail, organization, and the ability to manage multiple tasks with accuracy.

Compensation

$21.00-$24.00 Hourly

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