Customer Service Supervisor

We are looking for a Customer Service Supervisor to lead a call center team in Pennsylvania. This opportunity is ideal for someone who combines strong leadership with a customer-focused approach and can help drive appointment-setting efforts through outbound calling. The person in this role will guide daily team activity, support service quality, and help create a positive experience for customers while meeting business goals.

Responsibilities:

• Oversee day-to-day call center operations and provide direction to staff handling customer interactions and outbound outreach.

• Coach team members on effective communication techniques, customer service standards, and appointment-setting best practices.

• Monitor call activity, team productivity, and service performance to help ensure goals are achieved consistently.

• Assist with outbound calling efforts to schedule free estimate appointments and support sales-related follow-up activity.

• Address escalated customer concerns professionally and work with the team to resolve issues in a timely manner.

• Help maintain scheduling coverage and contribute to a smooth workflow across permanent and part-time team members.

• Reinforce quality expectations and provide ongoing feedback to strengthen team performance and customer satisfaction.

Qualifications:

• Previous experience supervising or leading employees in a call center or customer service environment.
• Strong background in customer service with the ability to handle escalations and support a high-quality customer experience.
• Demonstrated ability to manage team performance, provide coaching, and promote accountability.
• Comfortable making and overseeing outbound calls related to appointment setting and sales support.
• Excellent verbal communication skills and a detail-oriented, service-oriented approach.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced setting.
• Availability to support a Monday through Friday schedule, with flexibility to work in either a permanent or part-time capacity.

Compensation

$21.00-$24.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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