Member Services Representative

Robert Half is looking for a Member Services Representative to support members with timely, attentive service in a high-volume call center environment in Lexington, Kentucky. This contract opportunity with potential for a permanent role is ideal for someone who communicates clearly, works efficiently across multiple systems, and stays organized while managing a steady flow of inbound inquiries. The person in this role will help create a positive member experience by resolving questions accurately and documenting interactions thoroughly.

Responsibilities:

• Respond to member calls in a fast-moving service environment while maintaining a courteous and solution-focused approach.

• Assist members with questions, concerns, and service requests by providing accurate information and clear next steps.

• Enter, update, and review member information in computer systems with strong attention to detail.

• Document conversations and actions taken during each interaction to ensure complete and accurate records.

• Manage multiple tasks at once, including speaking with members, navigating systems, and typing notes in real time.

• Escalate complex issues when needed and collaborate with internal teams to support timely resolution.

• Meet service expectations for responsiveness, call quality, and consistency during daily member interactions.

Qualifications:

• Previous experience in a call center or customer service role within a fast-paced environment.
• Strong computer skills with the ability to navigate multiple applications efficiently.
• Accurate typing skills and the ability to document information while speaking with customers.
• Clear verbal communication skills and a detail-oriented phone presence.
• Demonstrated ability to deliver attentive, high-quality customer service.
• Strong organizational skills and the ability to remain effective under pressure.

Compensation

$18.00-$20.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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