Patient Financial Counselor

We are looking for a Patient Financial Counselor to join a healthcare organization in Pennsylvania, in a Contract to permanent position. This role is ideal for someone who can explain financial matters clearly, support patients with empathy, and help them understand coverage and payment expectations before or during care. You will serve as a key point of contact for patients while working closely with internal teams to promote accurate financial communication and a positive patient experience.

Responsibilities:
• Explain insurance benefits, anticipated out-of-pocket expenses, and coverage details so patients can make informed financial decisions.
• Confirm eligibility and review patient liability, including copayments, deductibles, coinsurance, and estimated balances.
• Walk patients through billing procedures, payment arrangements, and organizational financial policies in a clear and thorough manner.
• Evaluate potential eligibility for charity care, financial assistance, Medicaid, or other support programs and help patients complete next steps.
• Coordinate with patient access and revenue cycle staff to support correct account creation and timely financial clearance.
• Record patient conversations, coverage findings, and financial updates accurately within the appropriate systems.
• Respond to sensitive financial questions with discretion, compassion, and a service-oriented approach.
• Support front-end patient intake and financial counseling activities to help streamline the patient access experience.

Qualifications:

• At least 1 year of experience in healthcare financial counseling, patient access, medical billing, or a closely related function.
• Working knowledge of insurance verification processes and payer requirements, including Medicare, Medicaid, and commercial plans.
• Strong verbal and written communication skills with the ability to explain complex financial information in a patient-friendly way.
• Sound judgment and emotional intelligence when discussing personal financial matters.
• Experience using healthcare-related systems along with Microsoft Office applications.
• Ability to maintain accurate documentation and manage multiple patient interactions in a fast-paced environment.
• Background in patient-facing financial services, patient intake, or related support within a healthcare setting.

Compensation

Based on experience

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