Customer Experience Specialist

We are looking for a Customer Experience Specialist to join a busy service-driven team in Wisconsin. This contract opportunity with potential for a permanent role is ideal for someone who thrives in a fast-paced setting, communicates with professionalism, and can keep customer interactions organized and on track. The person in this role will support daily service operations by handling inbound inquiries, coordinating appointments, and helping create a smooth experience for customers and internal teams.

Responsibilities:
• Manage a high volume of incoming customer calls and respond with professionalism, accuracy, and a service-focused approach.
• Arrange service and project appointments through ServiceTitan while ensuring scheduling details are complete and accurate.
• Track new inquiries and customer requests, following established procedures to move each item through the proper workflow.
• Partner closely with dispatch, field personnel, and other team members to maintain coverage and support efficient daily operations.
• Record customer conversations, appointment updates, and follow-up activities in the appropriate system with strong attention to detail.
• Provide timely updates to customers through phone and email correspondence to keep communication clear and consistent.
• Assist with coordinating service-related needs in an HVAC and construction-oriented environment where priorities may shift quickly.

Qualifications:

• At least 2 years of experience in customer service, call center support, or a similar customer-facing role.
• Ability to manage multiple tasks at once while working across several browser windows and systems.
• Strong written and verbal English communication skills with a detail-oriented and courteous approach.
• Previous experience with email correspondence and customer follow-up in a fast-paced business setting.
• Comfort working in a high-call-volume environment while maintaining accuracy and responsiveness.
• Experience with scheduling or service management software; ServiceTitan experience is strongly preferred.
• Background supporting HVAC, construction, trades, or other field service operations is highly valued.
• Dependable attendance, a coachable attitude, and the ability to learn established processes quickly.

Compensation

$20.00-$24.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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