Utility Clerk

We are looking for a detail-focused Utility Clerk to support utility billing, customer account administration, and daily financial recordkeeping for a public service environment. This contract position is well suited for someone who combines strong bookkeeping skills with a service-focused approach when assisting residents, businesses, and internal departments. The role will handle billing activity, payment processing, reconciliations, and account research while maintaining accurate records and upholding high standards.

Responsibilities:
• Produce recurring utility invoices for residential, commercial, and industrial accounts and verify billing information before distribution.
• Review meter and usage data, identify irregularities, and investigate account differences to help ensure accurate charges.
• Update customer profiles by processing new service requests, stop service notices, transfers, and other account maintenance changes.
• Accept and record payments received through in-person, check, cash, electronic, and online channels, then reconcile transactions accurately.
• Respond to customer questions and concerns, research billing issues, and complete approved adjustments or corrections when needed.
• Prepare past-due notices, support collection follow-up activities, and apply utility policies consistently when managing delinquent accounts.
• Coordinate service-related requests such as connections, disconnections, reconnections, and meter service activity with the appropriate teams.
• Reconcile daily receipts, prepare deposits, post applicable transactions to the general ledger, including airport receipts, and maintain supporting documentation.
• Generate billing, collections, and account reports, assist with audit requests, and complete clerical tasks such as filing, correspondence, record retention, and data entry.

Qualifications:

• High school diploma or equivalent is required.
• At least two years of experience in customer service, billing, bookkeeping, accounting support, administrative work, or a related field is preferred.
• Familiarity with utility billing applications or municipal accounting systems is preferred.
• Working knowledge of bookkeeping principles, including accounts receivable and cash reconciliation, is strongly desired.
• Ability to communicate professionally with the public, coworkers, and elected officials while maintaining a courteous and service-oriented approach.
• Strong attention to detail and the ability to manage confidential records, follow policies, and maintain accurate financial and customer data.
• Proficiency with standard office technology and financial software; experience with Caselle, accounts payable, accounts receivable, payroll, or utility billing processes is a plus.

Compensation

$22.22-$26.40 Hourly

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