Customer Service Representative

We are looking for a dependable Customer Service Representative to support daily service operations in Henrico, Virginia. This contract to hire position is ideal for someone who enjoys structured, process-driven work and is comfortable handling repetitive tasks with accuracy and consistency. The person in this role will assist with inbound customer communication, scheduling-related support, and administrative coordination while following established procedures each day.

Responsibilities:

• Respond to inbound customer calls professionally and provide timely assistance based on established service procedures.

• Follow a consistent multi-step workflow to complete daily tasks accurately and in the correct order.

• Coordinate scheduling activities and help manage appointment or delivery-related timing as needed.

• Perform administrative support duties such as updating records, organizing information, and maintaining documentation.

• Use Microsoft Office applications to enter data, track activity, and prepare routine correspondence or reports.

• Communicate clearly with internal teams and customers to help ensure service needs are addressed efficiently.

• Adapt to changing daily call activity while maintaining accuracy, professionalism, and productivity.

• Support coverage needs across standard weekday business hours, including flexible scheduling when required

Qualifications:

• Basic working knowledge of Microsoft Office applications.
• Previous experience in customer service, administrative support, or a similar office-based role.
• Ability to follow detailed processes consistently and complete repetitive tasks with a high level of accuracy.
• Strong verbal communication skills and a detail-oriented phone manner for handling inbound calls.
• Comfortable managing scheduling tasks, calendars, or appointment coordination.
• Strong organizational skills and attention to detail in a fast-paced support environment.
• Dependable work habits and interest in a structured, process-oriented position.

Compensation

$18.00-$18.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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