Desktop Support Technician

Robert Half is seeking a Desktop Support Technician for a contract-to-hire opportunity with a growing organization in the Huntersville area. This position is fully onsite and ideal for an IT professional who enjoys providing hands-on technical support, troubleshooting end-user issues, and delivering excellent customer service in a fast-paced environment.

Key Responsibilities

• Provide Tier I and Tier II technical support for end users across hardware, software, and network-related issues.
• Respond to support requests submitted through ticketing systems, email, and phone while maintaining a high level of customer service
• Document, prioritize, and manage incidents through resolution, ensuring accurate and complete ticket records.
• Troubleshoot desktop, laptop, printer, and peripheral issues, escalating complex problems when necessary.
• Install, configure, upgrade, and support Windows-based workstations and business applications.
• Support user account administration and access management within Active Directory.
• Assist with operating system patching, software deployments, and workstation imaging activities.
• Perform hardware diagnostics, repairs, and routine maintenance on end-user devices.
• Provide advanced support for Microsoft Office applications, including Outlook.
• Collaborate with network, server, security, and telecommunications teams to resolve infrastructure-related issues.
• Utilize monitoring and diagnostic tools to proactively identify and address technical concerns.
• Develop and maintain technical documentation, knowledge base articles, and troubleshooting guide
• Analyze recurring issues and recommend improvements to enhance system reliability and user experience.
• Support deployment of new technology equipment, including setup, configuration, and delivery to end users.
• Follow established security policies and contribute to the protection of organizational systems and data.

Qualifications:

Required Qualifications

• 1+ years of experience in desktop support, help desk, or technical support environments.
• Experience troubleshooting Windows operating systems, Microsoft Office 365, printers, and hardware devices.
• Working knowledge of Active Directory user administration.
• Familiarity with ticketing systems and IT service management processes.
• Strong troubleshooting, problem-solving, and customer service skills.
• Ability to manage multiple priorities in a fast-paced support environment.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Experience with workstation imaging and software deployment tools.
• Exposure to basic networking concepts and troubleshooting.
• Experience supporting enterprise environments with a diverse user base.

Compensation

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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